XEROX Situation- advice, ideas?
We have 5 Xerox multifunction printers here where I work. For the past month, I have had a technician here every week, sometimes 3 times a week trying to solve an issue on one of our Workcentre...
View ArticleXEROX Situation- advice, ideas?
What a coincidence, we have one of the techs out here right now working on our Xerox Colorqube 9202 and then he needs to working on Xerox Workcentre 7125 but he has been on the first one for 4 hours...
View ArticleXEROX Situation- advice, ideas?
My first thought would be a firmware update issue, driver, or settings problem. What is special about the 5 page limit to the machine? Did some setting get changed on the machine when the parts...
View ArticleXEROX Situation- advice, ideas?
Do you have scan to email setup? Does that work? Have you tried deleting your scan templates? (I have a 5655 and I believe yours uses "templates" too, right?) Have you tried creating a new share on...
View ArticleXEROX Situation- advice, ideas?
Slightly agree with Ross, Haven't had a lot of luck with Xerox, especially Workcentre's... We have a couple of Konica BizHub 363 Monsters that seem to have held up well to plenty scan to network, scan...
View ArticleXEROX Situation- advice, ideas?
What are the template settings for the scan folders? are you doing ORC or does the template have " auto background suppression" turned on?
View ArticleXEROX Situation- advice, ideas?
For all the scanning that we do, over 1000+ pages a day, we use Savin copiers and Fujitsu scanners. We have an assortment of Savin scanners that we had that issue you described. We were using scan...
View ArticleXEROX Situation- advice, ideas?
Hi ChandraLynn,I just set up the Xerox Spiceworks page and am new to the community. I saw your post and wanted to reach out as quickly as possible to try and help address your issue. I understand that...
View ArticleXEROX Situation- advice, ideas?
Thanks Chandra, I appreciate you providing your information. I have passed this along to support so they can follow up with you directly from here. Feel free to reach out if you need anything further...
View ArticleXEROX Situation- advice, ideas?
I had the same issue, it turned out to be a corrupt driver on our print server. had to uninstall the driver and device and software. reboot the 2003 server and re-install. It took me several days to...
View ArticleXEROX Situation- advice, ideas?
When you run into real issues with Xerox, you should ask your rep about their Total Satisfaction Guarantee. We use that in the brutal cases. Just having a customer sitting there without being able...
View ArticleRe: XEROX Situation- advice, ideas?
It is not possible for the driver to interfere with the scan to email function since it does not depend on drivers.
View Article
